← Back to CatalogForge AI

Merchant Support & Help Center

We are here to help your catalog rank higher and convert more visitors into buyers.

📩 Need Immediate Assistance?

Reach out to our engineering and customer success team at mailyssaha+catalogforge@gmail.com. We respond to all merchant inquiries within 24 business hours (priority support available for Growth & Pro subscribers).

Frequently Asked Questions

Will optimizing my products overwrite existing text permanently?

No! CatalogForge AI features a built-in 1-Click Rollback Safety Guarantee. Before any changes are written to Shopify, a complete snapshot of your original title, description, and meta tags is saved. You can revert any product or batch back to its exact prior state with one click at any time.

Can I review copy before it goes live on my store?

Yes. Our Side-by-Side Preview Diff Modal displays your current live Shopify content side-by-side with the AI proposed rewrite and Google SERP preview. You can also switch between 5 different brand tones (Persuasive, Luxury, Casual, Technical, Punchy) to test real-time variations before applying.

What happens after I use my 5 free AI optimizations?

You can browse your store SEO Health Score audit anytime for free. To optimize additional products, you can select the Starter Plan ($24/mo with a 3-day risk-free trial), Growth Plan ($49/mo for up to 750 SKUs), or Pro & Scale ($89/mo for up to 3,000 SKUs).

How do I cancel or modify my subscription?

All subscriptions are managed directly through Shopify's native billing system. You can upgrade, downgrade, or cancel anytime directly in your Shopify Admin under Settings > Apps and sales channels.